20 Feb 2016 9:53 PM:

Thanks Baz1946. The bank now knows all about it and is trying to get our money back. They know they( in error) sent their letters to our address in Spain, instead of our permanent home address. so we didnt get them. They admit that no messages were sent to my  online banking and no emails  were sent to us.

Thread: New Bank Regulations digital ID

--------------------------------------

20 Feb 2016 12:36 PM:

Ignorance may be bliss, but banking incompetence is certainly no excuse. They MUST have a liability somewhere to keep customer finances secure and safe,

and to inform the customer of any transactions going on in the account.  THEY FAILED.  THEY CERTAINLY CHARGE ENOUGH FOR A  "SERVICE" !!!

I feel it is now safer to keep my money under the bed!!!

Thread: New Bank Regulations digital ID

--------------------------------------

20 Feb 2016 10:28 AM:

The Banks failure to contact us at the address we permanently reside at has caused the problem. No online messages, no emails, no telephone call- Nothing!

Yet they manage to send us the monthly mortgage statements - no problem!

It must be great to know all the Spanish banking laws.

Thank YOU for telling me they need confirmation every two years. 

Thread: New Bank Regulations digital ID

--------------------------------------

20 Feb 2016 1:51 AM:

Yes. Santander blocked our account in  November. We are not residents, but have a holiday home, and had not received any notification regarding the requiremnt of our passports.

We found out in December when we were on holiday that a payment of over 4000euros had been returned in November to the payee, without our knowledge.

It is now nearly the end of Feb. and we are still trying to get our money back without success.

I am furious that this should be allowed to happen and have completely lost confidence in the Spanish banking system.

Thread: New Bank Regulations digital ID

--------------------------------------