26 Oct 2017 12:10 PM:

Hi Nick

 

meant to get back to you - may I ask you what company you used so that I can tell anybody who asks me.

 

Thanks

 

Annie

Thread: classic car insurance

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14 Oct 2017 5:17 PM:

Hi

I contacted the Trading Standards in Spain which have a bit more "bite" than the UK Trading Standards. The link is here:

http://www.oficinadelconsumidor.org/

Thread: Car rental scam -BEWARE

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10 Oct 2017 3:52 PM:

No, I am not suggesting the author of the post is fabricating the post. Today, I have spoken to the Spanish Trading Standards about this issue. It should be reported to Trading Standards, and an inspector from the Trading Standards will visit the office. They already have many complaints against car hire companies, and they do take this seriously. Many of the  rental offices are operated on a franchise basis, and this makes the matter more complicated. Like the lady from the Trading Standards said, why did it take them such a long time to deal with the matter. How many times have the car been rented out since? It simply does not make sense. If there are enough complaints, franchise operations lose their license to operate, or they are removed from operating in locations such as airports. Trading standards in Spain has got some serious clout, and the local office was great when they found out I had bought a clocked car from a dealer. They even took the company to court and we won the case. As a matter of fact, they traced every car the company had sold in the last year, and checked them out as well. Try them for problems with vehicle servicing as well. 

 

In the rental contract, it will have a time limit on how long the company has to file a complaint or damage report against the vehicle user. Part of the answer is in the contract even if the rental was contracted online. It is not a police matter, as a crime has not been committed. It it is a breach of contract, the credit card company's legal department will solve the matter.

Thread: Car rental scam -BEWARE

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08 Oct 2017 6:30 PM:

Mmmmm... four months.... That simply does not make sense. Do you still have the agreement handy? If you are not happy you can contact the Spanish Trading Standards, and I think that you should ( you can fax your complaint through in English if you like, or email to them) Tell InterRent that you are getting in touch with them. You be surprised how many complaints "go away with the mere mention of Trading Standards.

To be honest, this sounds a bit "dodgy" to me, and I am sure there is a period which the company must contact you within a certain amount of time. The photos should be dated and a full engineer's report should be included.  I always take photos with my phone and make sure they are dated, and I am sure you will do so in the future. However, many car rental companies do try it on. Don't forget, that your holiday insurance should also have had legal protection, and having annual holiday insurance which include a legal liability is a good thing. But, if you paid for the car rental using your credit card, you should have some sort of protection. 

Get in touch if you would like.Annie

Thread: Car rental scam -BEWARE

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08 Oct 2017 6:22 PM:

Hi

 

I have some experience with this. How old is his car? In general, you would need to be a member of a Spanish car club, and getting insurance can be difficult in Spain. It is sadly the reason I gave up on owning a classic car in Spain. I did not have time to be a member of a club, and also, I had to wait to join one. They wanted to "approve" the car, and it all got very messy. In the UK it is easy to get agreed value, but I am afraid that things are different in Spain. If you need to know more, please get in touch.

Thread: classic car insurance

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