11 Aug 2024 12:44 PM:

I've used these forms twice (in 20 years) to great effect.

One business claimed quite wrongly that only bars & restaurants had to supply them.  In which case tell them you'll be going straight to the police to report them.  I got a grovelling apology and a credit note for a substantial amount to put things straight.

Thread: Hoja de reclamations

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04 Sep 2022 2:01 PM:

Although you're with Energia/Endesa, your kwh rate is similar to mine: 0.4579

Like me you pay the misleadingly named energy cost/Costes de la energía (72,25 €) which doesn't appear on Kavanagh's or floella's bills.

I'm not at home at the moment and can't quote from the information I received about it but it appeared to be a government decision, the Real Decree reference was quoted.   It introduced a charge based on the variation in the electricity rate on the market over the period covered by the bill and of course the rate is only going in one direction.  I got the impression this charge was to appear on all customers' bills - obviously not so.  Should have investigated further at the time, my bad.

 

 

 

Thread: Electricity prices

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04 Sep 2022 12:26 PM:

floella, I'm shocked at your charges per kwh, 114 euros for 854 kwh is less than half what I paid.

I'd settle for Kavanagh's charges per kwh, mine are even more enormous - 0.4265 / kwh

the differences are incomprehensible especially as all 3 of us are with Iberdrola

Thread: Electricity prices

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03 Sep 2022 9:21 PM:

IVA @ 21%   = 33.43

Last year IVA on domestic electricity bills was reduced from 21% to 10% and this year a further reduction brought it down to 5%, as shown on both my bill and Kavanagh's.

Why's IVA on your August 2022 bill still 21%

 

 

Thread: Electricity prices

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31 Aug 2022 6:46 PM:

'Nothing seems to add up to 149,87€'

Quite right, 149,87€ isn't related to any of the previous charges.  For example this bill for 432 kwh had an energy charge of 149,87€ whereas the previous month it was 137,92€ on use of 449 kwh.  It's supposed to be based on the daily cost of electricity on the market but there are no details as to exactly how it's calculated.  

You can also see that without the energy charge the total cost of my 432 kwh before taxes of 0.5% and 5% was only 24.90€ and I'm certainly liable for more than that.  The problem with the energy charge is that it's a completely opaque amount.  I thought everyone was subject to it but now I know that's not the case.  The local Iberdrola staff have always been very helpful in the past and I'll be telling them I want the type of plan that gives me full details of the calculation of each of the charges in the same way yours does.  It's a great help to have your breakdown as a concrete example.

 

Thread: Electricity prices

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