Hoja de reclamations

Hi

Can anyone tell me if you can take 'Hojas de reclamation' away to fill in?

Thanks

Yes you should be able to.  Any business or other organisation should prominently display that these forms are available upon request.  I believe it is also unlawful for such organisations to fail to properly display such a notice.  Simply ask for one at the the point of sale or other admin office.  They are legally obliged to provide one for you.  Have a look at this link: https://www.spanishsolutions.net/legal-issues-in-spain/hojas-de-reclamaciones-customer-complaint-forms/

Thanks for the reply and link.

I have no desire to hang around due to their reaction when I first complained.

I may comment on the results here later.

I've used these forms twice (in 20 years) to great effect.

One business claimed quite wrongly that only bars & restaurants had to supply them.  In which case tell them you'll be going straight to the police to report them.  I got a grovelling apology and a credit note for a substantial amount to put things straight.

Hi, I personally believe, from a few decades back, I filled in a book at the premise.  The book is them observed randomly by the Guardia Civil in there course of duties and, followed up from there.