25 Jun 2009 8:46 PM:

Forgot to say .......

The telephone number they called from was a new one to us 952 171 676. We haven't had an opportunity to ring back on it but will do so tomorrow to see if we get any reply

Thread: Heard of Ready Rental Property???

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25 Jun 2009 8:44 PM:

Have had a very peculiar contact from RRP ! Having written them off and arranging to have locks changed over this weekend we had a phone call from them on Wed (unfortunately I did not answer and they left a message) and an email reply to one of our unanswered emails from the week before.

'Emma' said she was having trouble with undelivered emails and knows that we are owed money which they are processinng into our account and she will confirm when payment is made.  No reasons for the lack of contact.

I replied to the email (which did not bounce back as the previous attempt had done !) asking for confirmation of the bank account they were paying it into and saying I needed it transferred by Friday this week and requesting they make contact again.  Needless to say we have heard nothing.

We are rather confused - why on earth would they contact us for that purpose ? We still intend to have the locks changed and pick up the spare keys from Key Lounges (mainly because the garage remote controls are expensive to replace and we can't change them anyway !) but are intrigued as to why they would bother to come back to us.

Watch this space !!!

We would also be keen on going to Watchdog - will email as well

Thread: Heard of Ready Rental Property???

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21 Jun 2009 11:33 PM:

We contacted the president of our community and he has been and spoken to the people in our apartment.  As suspected they are just on holiday and totally oblivious to any problems. Needless to say we don't expect to see any of the money they paid !

We have arranged with the president that he will collect keys on our authority and change locks once they have left.

 

 

Thread: Heard of Ready Rental Property???

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21 Jun 2009 1:54 PM:

The Ready Rentals website was active up until Friday this week and my emails were not being returned but you are right - is now closed down and I get returned emails.

I do have a contact name for Key Lounges in malaga airport and a phone number which I got through to last week. He said 'Ready Rentals are really busy on the ground at the moment with all the bookings coming in and are stretched a bit thin. Keep trying them'. That number now goes through to an answer phone.  A line ? on is that what they honestly believe ?

Looking for some urgent advice on how to proceed here. 

Apparently, according to a neighbour on our community, there are people staying in our spartment at the moment. Ready Rentals had told us that there was a booking form Monday 15th for 2 weeks so this wasn't a surprise.  But we urgently need to get the keys back and change the locks. Should we try to evict these people ? (I suspect they are probably innocent holidaymakers who booked via the On Holiday group). Should we try to get the keys back from them when they leave ?

Any good ideas gratefully received

 

Thread: Heard of Ready Rental Property???

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18 Jun 2009 9:53 AM:

It would seem we may have fallen for the sales talk too.

We were chased for months and after checking out On Holiday Group and meeting the sales guy we eventually signed up with RRP around Feb 08.  It took 7 months before they managed to get our property listed but as we already had summer 08 booked up with our own guests we weren't that worried. RRP did all the cleaning and meeting & greeting of our guests which - to date - they haven't billed us for.  We had good reports back from guests about the state of the apartment so didn't have any reason to question them. We have been to the apartment on several occasions ourselves and it has all been well looked after. All the cleaning and laundry has been done by them - again with no bills to date.

We also visited the new offices in Fuengirola in April (having previously been fobbed off about location) not long after they moved in. They still seemed to be getting organised but there were several people there answering phones and it all looked pretty kosher. They also dealt with a couple of issues we had with no problem.

We have had about 4 weeks bookings from them so far this year, guests in the apartment at the moment for 2 weeks and (in theory) have the whole of the summer booked out by them too.  However we haven't as yet had any rental income. We have spent the last 3 weeks chasing them to find out what the situation is with cleaning bills etc and when the balance of rental income will be paid and have received a number of emails insisting this is being chased.  However this week I cannot get any reply to emails and the phone number just rings and rings. After reading this thread we are now getting seriously cold feet !

Thread: Heard of Ready Rental Property???

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