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08 May 2012 1:50 PM:

Thank you for the response and your support Mr Parkinson. It is greatly appreciated.

At present we are going through the process to become members of CIVEA, (Civil Enforcement Association) and the CSA (Credit Services Association).

These organisations have strict codes of practice and standards to adhere to. We work with over 300 clients and have from the outset ensured we work to our own strict guidelines but we feel it is important for us to be part of organisations that can regulate our work and aid the continual development of the people we employ.

We have looked into similar bodies that operate in Spain, and have come into contact with FENCA and the ECA (European Collectors Association) and we will be exploring membership with those bodies. We would be grateful, if anyone could recommend any other professional bodies that operate in Europe.

Hope this helps.

Stephen

 



Thread: Recovery of Community Debts

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05 May 2012 2:22 PM:

Hello everyone, 

I just thought it would be appropriate for me to answer some of the previous posts and comments that have appeared on this site.
 
It’s true that when I was a young lawyer, I had advised a client incorrectly regarding a civil litigation case. It is something that I regret terribly. I should have never told them that I won their case but being the youngest partner in a big law firm, I was under intense pressure to perform at the highest level.
 
As a strong believer in honesty being the best policy, I subsequently admitted to the client I didn’t settle the case in their favour and apologised unreservedly. Although a well experienced criminal lawyer, this particular type of case was way out of my depth and if I am brutally honest, I was naive not to tell the client this from the outset. I felt so strongly about my failings, I contacted the Law Society to confirm the client’s subsequent complaint against me.
 
During this time, I was under great personal pressure as a sole carer for my Mum who had been diagnosed with breast cancer. She lost her battle with cancer shortly after and as you can imagine it had a profound effect on my personal life and professional career. I just wasn’t thinking straight.
 
I’m not using this as an excuse but more to give you some background to the pressures I was under. I have been punished for not advising the client correctly in this instance – not just financially but professionally as this will always stay with me. It has been one of the biggest lessons of my life and has shaped my transparent approach to doing business.
 
I have never hidden from this mistake I made. When I started Community Fees in 2009, I have brought this issue up with clients, granted not all of them but when I’ve mentioned it to them, they have appreciated my honesty and transparency.
 
Community Fees acts for over 300 clients and we have recovered approximately 10.5 million Euros for many community groups stretching from Alicante to Gibraltar. You can see that we have many satisfied clients, which is apparent from some of the recommendations on this thread and you can see more testimonials on my company’s website www.communityfees.com
 
I’ve noticed that there is a complaint on here about our service and I will contact ‘Karensun’ directly to discuss that with her. In the meantime, if you have any further concerns or comments, please contact me via the private message facility on this forum.
 
Thanks for your time.
 
Stephen Kettlewell


Thread: Recovery of Community Debts

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13 Oct 2009 8:58 PM:

Hi,

In what situation do you think we have met? I do not recall meeting you.

I own a property in Spain and  fully understand the financial and moral obligations owners face. I also understand the difficulty and animosity that is created by people burying their heads in the sand when assistance is available.

I note you term me a "debt collector". While that may be so, I balance my obligations from both sides and any query/complaint somebody has is investigated and dealt with in an appropriate fashion.

You talk of unscrupulous administrators and presidents. I can assure you that I offer an impartial service that addresses the needs of all. I do not and will not deal with people that I have concerns about.

I am sure there are far more owners out there concerned over the level of fees they are paying to subsidise those who make no efforts to pay and communities who cannot carry out essential maintenance on owners property's due to budgetary restrictions. The needs of one owner have to be balanced against another. My purpose is to strike the balance between all.

In reference to leading banks to my countrymen - any debtor, no matter who has instructed our services, community or banks alike, can be assured that our methods of recovery are fair and dealt with on a basis of fact and not opinion or rumour. We have no interest in persucuting individuals for money that is not lawfully owed.

I would be happy to discuss any queries you have in relation to our service in more detail should you wish to do so.

Regards,

Steve



Thread: Recovering community fees thread

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13 Oct 2009 6:01 PM:

Hi all,

Please accept my apologies for not posting sooner given as is said "my earlier claims".

I can inform everybody that i am representing communities from Alicante right the way down to Puerto Ducquesa. I am involved with numerous individual communities and also receive instructions from a number of Administrators.

So how is it going? Very well. There has been success through the court but perhaps even more importantly I have had huge success from my initial letters and follow up calls.

A large amount of debts has already been collected and we have a vast majority of debtors on payment plans, generally spread over nine months and running alongside their fees as they fall due.

Have a look at the website - www.communityfees.com

I am more than happy to answer any questions, meet up with people or indeed provide reference details.

My silence was not from a lack of progress. I simply failed to keep this thread updated and for that i apologise.

I hope to hear from communities who are having debt problems and it would seem i can help.

Kind regards,

Steve


 



This message was last edited by Solutions on 13/10/2009.
Thread: Recovering community fees thread

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10 Apr 2009 11:11 AM:

Hi Roberto,

I never give up hope!

I have ten cases arriving on monday so I will let you know how they go.

It is me not making myself clear, Sorry. The cases I can help with are cross border EU claims. Anyone who is resident in Spain with a Spanish debt has to be pursued through the Spanish courts. Anyone resident in another EU country with a Spanish debt(except Denmark - they opted out), can be pursued through their home court. It involves country of domicile.

I appreciate people are sceptical about this and also about me. Once I have started these ten cases I will provide an honest assessment of the system. The President who has instructed me will also provide feedback. Sometimes it just takes a little faith.

Speak soon.



Thread: Community charges..... non-payers....direct action?

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