02 Sep 2011 10:53 AM:
I HAVE HAD ALL THE SAME PROBLEMS.... NOTE THE LATEST NONSENSE!!
I BOUGHT MY VILLA 7 YEARS AGO. MY SPANISH SOLICITOR PUT ALL THE UTILITIES IN MY NAME EXCEPT THE ELECTRIC WHICH HE EITHER FORGOT OR COULD NOT BE BOTHERED. FOR 7 YEARS I HAVE PAID THE BILLS ON TIME BY DIRECT DEBIT EVEN THOUGH THE BILLS ARE IN THE PREVIOUS OWNERS NAME!
SUDDENLY 6 MONTHS AGO I WAS CUT OFF! ALL MY EFFORTS ON THE TELEPHONE FROM LONDON FAILED TO GET RECONNECTED. THE PEOPLE ANT ENDESA WILL NOT OR REFUSE TO SPEAK ENGLISH EVEN THOUGH THEY HAVE THOUSAND OF ENGLISH CUSTOMERS. I HAD TO GO TO SPAIN! I QUEUED ALL MORNING, PAID ALL THE BILLS INCLUDING THE PENALTY FOR BEING CUT OFF! I WAS THEN TOLD THEY WOULD NO LONGER COLLECT DIRECT DEBITS AS THE ACCOUNT WAS NOT IN MY NAME! THIS WAS EVEN THOUGH THAY CAN SEE ON THE ACCOUNT THAT IVE BEING PAYING THE BILLS FOR 7 YEARS!
THEN THE BOMBSHELL! BEFORE THEY WILL SET UP A DIRECT DEBIT IN MY NAME I HAVE TO HAVE AN ELECTRICAL SURVEY! THE HOUSE IS ONLY 10 YEARS OLD! I DO THE SURVEY AND IM TOLD I WILL HAVE TO SPEND 2500 EUROS INCLUDING DIGGING UP THE ROAD SO TO BRING THE SYSTEM UP TO STANDARD (WHATEVER THEAT MEANS). nOONE ELSE IN THE COMPLEX HAS HAD THE WORK DONE ONLY ME IM TOLD! MY WIFE THEN WENT BACK TO SPAIN AND TO ENDESA TWICE AND ON THE SECOND VISIT SHE GAVE MY PASSPORT THE DEEDS ETC AND THEY THEN SAID I COULD SET IT UP BUT I HAD TO PROVIDE PERSONALLY A MANDATE. THIS WOULD HAVE NEEDED A FURTHER VISIT! THE COST IS CRAZY!!!
YESTERDAY I CALLED 0034 9025 08850 AND MANAGED TO GET AN ENGLISH SPEAKER AT ENDESA HURRAY!!!!
I WAS ABLE TO GIVE ALL MY DETAILS ACCOUNTS ETC ETC SHE SAID THAT EVERYTHING IS FINE! I HAVE TO SAY I AM NOT SURE I BELEIVE IT!! WE WILL SEE!! SO FAR I HAVE SPENT ABOUT 700 EORUS IN FARES ETC AND GOODNESS KNOWS HOW MUCH ON PHONE CALLS ETC. BUT I HAVE SO FAR NOT HAD TO SPEND THE 2500 EUROS.....
FOOTNOTE>>>WHAT I FIND EXTRAORDINARY IS HOW THE SO CALLED MANAGING AGENTS IN SPAIN ARE SO USELESS TELLING ME I WOULD HAVE TO SPEND THE 2500 EUROS AND I HAD NO CHANCE OTHERWISE!!
EXCELLENT SITE BY THE WAY!
Thread:
ENDESA PHONE NUMBER NEEDED PLEASE FOR ENGLISH SPEAKING STAFF
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