25 Jun 2009 10:54 AM:

Maybe all our RRP friends might be interested in our experiences with this 'company.' In short, we can echo all the previous problems that people have reported, unfulfilled promises, no reply to e-mails, unable to get through on phones etc. We had (allegedly) three bookings for this summer; despite several requests for information on fees receivable we were told nothing. The first booking was 1 - 8th June, after the client left we were eventually told we were to receive 192.50 euros net for the week. This after being told that our apartment was likely to rent out at between 130 - 180 euros PER NIGHT!! Also, we were told that the money would be paid 30 days after the client had vacated, contrary to the terms and conditions we had signed,  which stated we were to be paid the day the client left.

We flew out to Malaga on Friday 12th June, collected all our keys (we think!) from Keylounges at the airport. We then called  in to RRP's new offices in Fuengirola. This was a small 'call centre' set-up, with only two receptionists from RRP on the front desk. We were told nobody else was available to speak to us, but that they would phone us first thing Monday to arrange a meeting. Surprise, surprise, no call came. When we called their number on Tuesday it was permanently busy all day. Wednesday, it was ringing but went unanswered. Totally frustrated, we went back to their offices Wednesday afternoon, to be told by two other people who had apparently rented out the office space to RRP that they had vacated the offices the previous day!!

We are now going down the route of trying to get our money back from the credit card company, have cancelled the two bookings, and are changing the locks. We now can be pretty sure that this outfit is no longer trading, website inactive, phones unanswered etc. I guess it just remains to see how and where they spring up again, and with what new name! CAVEAT EMPTOR!!!

Incidentally, I was told the name of the MD of RRP by one of their receptionists a few months ago. This was the same person who is apparently the MD of keylounges! Although we have sent e-mails FAO this lady, we have never received a direct reply from her.    

 

This message was last edited by tondeb on 25/06/2009.
Thread: Heard of Ready Rental Property???

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