Legal tip 1197. Happy conversation with a happy client
Wednesday, August 27, 2014 @ 1:08 PM
Just gof off from a phone conversation with a client deciding about going against the Bank. It was a very learning experience. It taught me that some clients need a voice on the phone, not just emails.
She is preparing a list of questions ( she was very neat, precise and reasonable on the questions she made) so I can use them for my clients care commitment with her--- not all clients need the same--- and for the benefit of other customers.
Law Firm clients care: we are keeping the passion up and doing new efforts of imagination and service. It is a very enriching experience. People are always, need to always be FIRST.
Cheers!
Bottlenose Dolphin jumping in Tarifa, Cádiz, Costa de la Luz, South western Spain, by www.turmares.com, at facebook.com