Legal Tip 79. Can I cancel my trip to Mexico?
Tuesday, May 5, 2009 @ 11:02 AM
The General Law for the Protection of Consumers and Users (Royal Legislative-Decree 1 / 2007) says that the consumer has the right to cancel the trip without penalty and without having to pay anything to the agency or wholesaler, provided he is claiming a force majeure. Force majeure is those unexpected, objective, unavoidable circumstances.
The Spanish Foreign department has already advised not to travel to Mexico unless urgent, necessary reasons. These recommendations by the Foreign Department are considered by the Travel Industry as force majeure.
You may find that the Agency better tries to offer to you a different destination, well, you need to know you are not obliged to accept it and are entitled to ask for the full refund of your money before the same Agency.
If the cancellation is done with more than 15 days of anticipation, there should not be any charge for it. If it is done 11 to 14 days in advance, a penalty of 5% is due, if done 3 to 10 days before the trip, the corresponding penalty is of the 15%, if in a shorter deadline, 25% of the money.
Grazalema By Andy Cardiff at Flickr.com