Leghal tip 164. Returns and refunds in stores
Friday, October 16, 2009 @ 11:14 AM
Stores are not legally obliged to make returns of products in good conditions, but most of them accept it as a matter of customer care.
When do they have to return my money?
If there is a manufacturing defect prior to the sale, money needs to be returned: you can refuse vouchers or cheques. If you paid with a credit/debit card, the return will be made to the card.
One important tip: If you have a publicity material of a store which affirms the devolution of a product if the client is not satisfied, or find the same at at cheaper price…. Play it, use it as they are binded. Publicity is not a game or a tale.
For instalments buying, you need to verify the inclusion of a clause that enables the cancellation of the purchase contract within three days after delivery of the item.
For doorstep and distance selling, there is a seven days period from receipt of the good to return the product.
Autumn Forest Pathway, El Escorial, Madrid by Lawmoment at Flickr.com