Want to complain about your flight delay? It will cost you!
Sunday, August 21, 2016 @ 9:54 PM
Airline passengers could be charged £25 for making a complaint against an airline under new aviation rules.
Previously the Civil Aviation Authority (CAA) used to mediate between passenger and airline when the former was not satisfied with dispute resolution.
However due to a scaling back of services, the CAA will now only get involved with those airlines not registered with an Alternative Dispute Resolution (ADR) scheme.
Nineteen airlines have so far registered for the scheme. However, one of the services, the Centre for Effective Dispute Resolution (CEDR), will impose a £25 charge on the customer if their case is unsuccessful.
To read more click on >> Daily Mail
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