Ryanair 'seating families apart' complaint goes to EU
Tuesday, June 19, 2018 @ 8:19 PM
EUROPEAN Parliament has agreed to look into a complaint about low-cost carrier Ryanair's seating families apart.
Balearic regional consumer protection office CONSUBAL filed the case after receiving 'a multitude of complaints' from travellers, saying this practice went 'against the rights of customers'.
According to CONSUBAL, passengers on Ryanair flights travelling as a family group have repeatedly been split up, and the airline, the organisation argues, is using its 'random seating' policy as 'an excuse', saying that if families want to guarantee they will sit together, they need to pay the seat reservation fee or for priority boarding.
CONSUBAL filed the complaint with the European Parliament in March, and has just been notified that the case has been accepted, reveals the consumer group's spokesman Alfonso Rodríguez.
But the Irish-based airline hotly denies 'abusive practices'.
Read more at thinkSPAIN.com