Endesa

Relative of mine just landed at the apartment to find the electrics been cut off. The direct debit has been going out of the account every month so can't understand why. He went up to the office at El Ejido and sat waiting for 2 hours to see someone who wouldn't discuss the matter with him because he isn't the account holder. I've tried calling them but keep getting engaged signal. Anybody else had this problem and any advice on what to do next?

I had a similar problem back in late March. It turned out the even though I have direct debit arrangement with them, my account was for a short period in Jan 2010, in red when they tried to take the money.They were able to get their money for the rest of the year - Feb, March etc but for just  Jan, the bill was not paid according to them.  I didn't spot that in the e-statement until I got cut-off. Also, they have the wrong address on me so they claimed they have sent out letter warning me, I never received them.

Anyway, I called them from UK and asked to speak to someone in English. She took my VISA and clear the overdue payment and arranged for a next-day reconnection ( that was the quickiest they can do she told me).

Who is the agent looking after your apartment down there ?  If it is APM, then Carol should be able to give you the number to call. I am at work so I don't have the details now. If you still got problem, email me and I will send you the number later.

I got a different problem which I will take the opportunity to raise it here.  My fridge apparently is not working  ( not getting cold) even though the freezer is working fine.   The apartment is just a little over a year old.  Has anybody come across similar problem ?

Regards

fuanak

Hi AK, thanks for your responce. If you can find that number please send it over, mate.

cheers,

Chris

Try  902 50 88 50   or  902 53 00 53.  Both prefix  34 if calling from UK of course.

Best of luck.

fuanak