Due to my favourite airline, Ryan Air, stopping flights over the winter to San Javier,
I made a booking with Jet 2 online.
The major problem crops up when you are asked for your address. You have to give your post code, then click on a button "Find address". This uses the Royal Mail address locator, so a list of houses in your post code appears and you indicate which is yours.
A few more details, phone number, email address,mobile, grannies birthday etc
before you "continue".Now you get a message saying "Street address not correct".
I tried this a number of time, even removed it completely and retyped it myself rather than use the address finder. Still no go.
Finally I had to phone customer service at .50p /min. The first three minutes you listen to a recorder message telling you all about the flights, the web site, the options available and if you are deaf or stupid and did not understand the scam, press 0 and give more money to Jet2.Then the live reply came on. I told her that I was having
difficulty with the address. She asked if I had used a full stop, comma or hyphen in my address.( I looked around for the You've been framed camera but couldn't see one)
I told her that I had used the " Find address" facility provided by them on their web site.
Her reply was that their web site did not recognise full stops, commas, or hyphens and to continue with the purchase, I would have to remove all these from the page.The reply to that is not printable. The call lasted 4 min 1 sec. @.50p/min or part.
I removed the full stops etc, clicked continue and got a message saying that " the
original fare for this flight is no longer available. Go back to Flight finder and start again". I did, the return flight had increase by £5 each!
So Jet 2 know about the problem but do not give any indication of this on the page, which means that everyone has to phone the customer service to be told.Talk about a scam!!
This message was last edited by taraleisure on 28/07/2010.
This message was last edited by taraleisure on 28/07/2010.