IBERDROLA TAKING MY METER

HI FOLKS POSTING ON HERE BECAUSE I AM ABSOLUTELY FUMING AT THE GANGSTER TACTICS USED BY THIS ELECTRICITY COMPANY..MY SISTER AND BROTHER IN LAW ARE STAYING AT MY APARTMENT THEY HAVE GONE OUT TODAY AND IBERDROLA HAVE APPEARED AND TAKEN THE METER FOR AN ALLEDGED UNPAID   BILL NO WARNING NOTICE NO PHONE CALL NO E MAIL AND TO ADD INSULT TO INJURY WE HAVE THE RECEIPT OF PAYMENT TO THEM IN FEBRUARY..THEY REFUSED TO BELIEVE WE HAVE PAID IT SO MY WIFE HAS HAD TO TRAVEL TO SISTERS MILES AWAY TO FAX THIS TO THEM MEANWHILE THEY HAVE CANCELLED OUR ACCOUNT MY FAMILY ARE IN THE APARTMENT WITH NO POWER.... WE NOW HAVE TO RE REGISTER WITH THEM AGAIN AND IT WILL TAKE AT LEAST 48 HRS TO RE CONNECT THE METER....IS THIS LEGAL??? I KNOW WE ARE IN SPAIN BUT THESE ARE THE TACTICS OF ABSOLUTE BULLIES DO IHAVE ANY RECOURSE ABOUT THIS ONCE I PROVE I HAVE PAID THE BILL?? I CANNOT BELIEVE WHAT THEY HAVE DONE WHAT "UTTER SCUMBAGS" THEY ARE .....A VERY VERY ANGRY GLASWEGIAN...GRRRRR  

 Hi Glasgasteve,

I have replied to simular thread's before.

Iberdrola will and do disconnect any owner whose bill is not paid, sometimes an owner thinks that there is enough funds in their Spanish bank but after Mileniun or other parties take their share there may not be enough?

So if on the day Iberdrola request payment if there is not enough in the account then they take the meter no letters, no e-mail, no warning this is the way they work (So does Urbaser the Water company)  

In the case of Urbaser it can be sorted quickly by paying the bill and getting reconnected within a day or two. as for Iberdrola this requires a new contract and can take up to two weeks and no matter what you say, threaten or do they will do it at their pace?

So it goes without saying make sure there is more than enough funds in Spanish accounts to pay all bills as the companies do not allow any time delay or send warning letters etc. Also if Community fee is not taken due to lack of funds you will be classed as a debtor (after 30 days) and will be subject to 20% late payment charge in accordance  with our Statutes.

Estimate your bills and add extra funding......Electricity cost expected to rise 4 times this year?

Steve,

Sounds as though Iberdrola haven't received thr April payment if the last receipt you have is for February.  As far as I'm aware everyone pays bi-monthly.  My last direct debit was taken 20th April and 20th Feb before that.  If this is the case, best check with your bank.

Good luck.

keeve

We get monthly direct debits, not bi-monthly - however we did switch away from the expensive 'Green' tariff that was imposed on Jardines owners, So maybe you are missing more payments than you might realise.

Chris & Alison

a couple of years ago ours got blown out by a storm

we had to pay Iberdrola to replace

no bending whatsoever

Tony

HI FOLKS THANKS FOR THE REPLYS AND ADVICE THIS WAS A PAYMENT FROM DEC WHICH WE PAID IN FEB WE HAVE A RECEIPT AND AN IBAN NO FOR THE PAYMENT...WE WERE RECONNECTED IN FEB I WAS ON THE PHONE TO THEM AT 11 OCLOCK LAST NIGHT THEY SAID THEY DID NOT RE CONNECT US AND ACCUSED US OF RE CONNECTING IT OURSELVES..."WHAT ARE THESE PEOPLE SMOKING" CANNOT BELIEVE THEY SAID WE MUST HAVE DONE THIS...TOTAL AMATEURS OR WHAT!!! ANYWAY IM GOING ON ANOTHER RANT THANKS FOR THE REPLYS FOLKS ...STILL A VERY PISSED OFF BOY...CHEERS STEVIE    

Hi Glesgasteve,

If your payments are taken out every 2 months then you should have made a payment in April. If that wasn't made that's probably the reason you've been disconnected.

It is pretty poor that they do this without any warning or pre-notifcation to at least give you the chance to pay. I'm surprised it's even legal in fact.

hi capielow in the uk its certainly illegal not so sure about spain tho...in saying that its morally wrong if that were elderly people or even elderly spanish people would they act the same way i very much doubt it ...stevie