More Frustration !

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13 May 2013 7:21 AM by barry210357 Star rating in Burntwood, Staffs.. 111 forum posts Send private message

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We decided at the start of this year that, our previous Spanish Lawyer had done a poor job for us to date, and that based on the positive results of Maria of Costaluz Lawyers, in winning cases against the banks, we would go along this route with her / them.

We have paid a large sum of money into their account in February for this action, and have had nothing back in return !

By this, I mean, we have had no acknowledgement of the payment yet ( paid by bank transfer ), although Maria has, in 2 emails, stated they would send confirmation from their accountants.

I also asked Maria, via email, what would the next stage be ?

I also asked if we needed to obtain Power Of Attorney for her to act on our behalf, and have still not had a reply to these questions.

Whilst I can appreciate that we are not her / their only client, surely, we are just important as the others, and the fact that we have paid a large sum of money upfront, you'd think that some form of recognition would have been given ?

If any one out there has any advice / suggestions as to what we should do now, could they please do it via this forum, or in a Private Message ?

We're seriously considering asking for our money back, and using someone else instead.

Barry & Sue



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Baz & Sue R10 - 36


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16 May 2013 1:37 PM by wakemans Star rating. 56 forum posts Send private message

Hi Barry and Sue,

I know it is frustrating with communication with costa luz, they are always trying to improve but it seems it is still not great.

We used them to recover our money from the bank who took the deposit, we had no bank guarantee but they succeeded in getting us a full refund about 18 months ago.

They have also had the recent success with the Finca Parcs Group.

The best way we found to get a response was to email both maria and the firms general website every day with the same email.

We generally got a response within a few days.

It is early days for you and I know it is frustrating to get no information but I am sure they are working on your case and they will contact you whenever they need you to do something, they are proven winners and as you say they have many clients.

It took us just over 12 months to get to the first instance court preliminary hearing when our bank BBVA conceded and said they would refund our money, hopefully you will be as lucky.

Kind Regards

Chris & Julie

 




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