Hi i dont know who you bank with, but i moved banks from Sabadell to Deutsche Bank in Los Alcazares in March this year,in a word Briliant, emails answered in most cases with in 5 mins ,send a email to Sabadell and they can be days before they reply (thats if you get a reply ) my only regreat is i did not moved years ago. Sent you a PM with contact details of the guy i deal with.I feel like i have my own personal banker.