Update on Flooding

As of today the company THYSSEN has confirmed the elevators that are now working. 

PHASE 1: 
Bloques 25 y 26

PHASE 2:
Bloques 37,49,50,57,58,59 y 60

PHASE 3A:
Bloques 62,66,68,69,71,72,73,74,80,81,83,84,85,86,87,88,89 y 92

PHASE 4:
Bloques 1,3,4, 5A, 5B,6,7 y 8

The company in charge of the lift maintenance, THYSSEN, has already started to check the lifts and attend the urgent issues reported. As expected, there are flooded lift shafts so we will arrange for the water to be pumped out so that they can be connected again as soon as possible.

As of today the company A2Z has confirmed the Phases where the TV service is now working. 

PHASE 3A, 3B, 4

Most TV installations are submerged in flooded garages. When the emergency units and maintenance companies manage to reduce all the water, A2Z will review all the devices and organize the necessary repairs to restore the service.
There is the same problem with internet and telephone services.

The checkpoint still has communications cut off. If you need to contact them, please use the following number available:
TEL: 626 12 64 67

The most important!! 

We understand that you could have damage to your home. That is why from Resortalia we would like to send you a message of calm and tranquility. We know it's difficult when you could be dealing with a leak in your home, lift not working, the flooded garage, etc. However we have been working since Friday when the rain started and we continue to work hard so that all the incidents are resolved.
Below we would like to guide you how you should proceed in the event that the storm has caused damage to your home, car or storage locker:

PROPERTY:
If you have damp, water leakages, or rainfall damage in your apartment, it is essential that you do one of the following to report your problem:
  

• Send an e-mail to roda@resortalia.com We would need you to send as many pictures as possible and a description in writing of the situation. Also, the details of your key holder if you have one. 
• Come to the office: Please remember that our office hours are from Monday to Friday from 9.00am to 2.00pm. 
• Contact us via telephone: Please remember that our telephone number is (0034) 968 10 47 10 from Monday to Friday from 9.00am to 2.00pm.

Once you report the issue,  we will open a file with the insurance company.


IMPORTANT, PLEASE NOTE: Due to the number of incidents reported to insurance companies these past days due to the rain, there may be a delay in the expert´s visit corresponding to your home. At the moment it is impossible for us to know the deadlines and times for any visits, so we will be in contact with each resident who reports an incident in order to keep you informed.

VEHICLES:
If your vehicle has been affected by torrential water or is parked in a flooded garage, you must report it to the company with which you have contracted your car insurance.
Due to the nature of the accident, your company is likely to transfer the claim to the INSURANCE COMPENSATION CONSORTIUM. Depending on the type of policy you have contracted and the scope of the service of your insurer, it may be that this is done by your own insurer or that you must do so directly.
If this is your case, we wish to provide you with the following information that the CONSORTIUM OF INSURANCE COMPENSATION has provided us to guide owners.

INSURANCE COMPENSATION CONSORTIUM contact details:

•  TEL:0034 952 367 042
•  Web: www.consorseguros.es

PLEASE USE THE LINK BUTTON BELOW TO GO DIRECTLY. 

Information that you will need and documentation that you should have in front of you when you contact them to report your claim of an incident:

•  Vehicle Insurance Policy #.
• Insurance Company.
•  Personal information of tHe insured.
•  Personal information of the caller, and insured person.
•  Day of occurrence of the incident (Sunday 18/12/2016).
•  Bank Account Number (with IBAN number).
•  Make, model and license plate of the car.
•  Current location of the vehicle (street, garage)
•  Exact address where the vehicle is located.
•  If you have taken your vehicle to a garage, you must provide the exact name and address of the garage.

STORAGE ROOM:
If your store room has been affected, you will have to follow the same proceedure as that of the vehicle, if it has been affected by torrential water and / or itmes inside are damaged, you must report it to your personal private home insurance company.
Due to the nature of the accident, your company is likely to transfer the claim to the INSURANCE COMPENSATION CONSORTIUM. Depending on the type of policy you have contracted and the scope of the service of your insurer, it may be that this is done by your own insurer or that you must do so directly.
If this is your case, we wish to provide you with the following information that the CONSORTIUM OF INSURANCE COMPENSATION has provided us to guide owners.

INSURANCE COMPENSATION CONSORTIUM contact details:

• TEL:0034 952 367 042
• Web: www.consorseguros.es

PLEASE USE THE LINK BUTTOMS BELOW TO GO DIRECTLY. 

Information that you will need and documentation that you should have in front of you when you contact them to report your claim of an incident:

•  Policy number of your Home Insurance.
•  Insurance Company.
•  Personal information of the insured.
•  Personal data of the caller, if not the insured.
•  Day of occurrence of the incident (Sunday 18/12/2016).
•  Bank Account Number (with IBAN number).
• Exact address where the store is located.

San Javier Town Hall has enabled a telephone number for people affected by the floods TEL.638 100 111 as well as an office serviced by two officials on the first floor of the Town Council, so that neighbors can report incidents as a result of the storm.

Last but not least, we would like to thank the security staff and maintenance companies for the huge effort they have done facing all the water problems, emergencies, phone calls, etc during the last 4 days.

We will keep you informed of the situation in future communications.

We apologise for any inconvenience this situation may cause you and thank you all for your patience.

Kind regards,