Mapfre

i see from the latest email from Mr Reed that Mapfre still have not settled the bill for the flood damage that occurred in Dec/ January!  I have had some dealings with Mapfre myself and in my opinion they are not competent and the standard of service is very low I think as owners on las Terazzas we should have a say in the matter of which insurers we pay for our insurance services I for one would ditch Mapfre Why have the claim for the flood damage still not been paid out ? Mapfre get there premium paid on time I am sure there has to be a better option for us owners

Henry Reed clearly writes that it is the "Insurance Consortium" which has not yet paid out for the flood damage. This is a national "back-up" fund for major damage with a national bureaucracy and has nothing to do with Mapfre. On the contrary Mapfre has helped the resort on a number of occasions in repairing problems to which they strictly were not obliged. Others do not share your experience of Mapfre.

Thank you nicw for your input I am a little wiser !

however I can assure you that there are others that like myself think that Mapfre are a joke and the service that I have personally witnessed at best could be called farcical! I really do think it's time to look for a better service it's only fair to all of the owners that pay for a good competent insurer of course that's just My opinion 

I can only agree with what has been said about Mapfre very poor customer service.

I have tried to get intouch with them directly, and ask them about my next year content insurance fees with no success.

one can get access through Resortalia office if need be.