Justin, here please. Need info.

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07 May 2007 4:28 PM by Candyfloss Star rating in Cardiff / Mar Menor. 1605 posts Send private message

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Well done Justin

Your work here is done. Now go and have yourself a well earned drink or 10

Now you'll get another e mail to say I've replied to you

Gina





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08 May 2007 6:35 PM by eric Star rating in redcar uk/sierra gol.... 263 posts Send private message

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Thisone, read to the end.guy should have been
> promoted, not fired This is a
>       >true story from the Word Perfect  Helpline,
> which was transcribed from a
>       >recording monitoring the customer care
> department. Needless to  say the
>       >Help Desk employee was fired; however, he/she
> is currently suing the Word
>       >Perfect organization for  "Termination
> without Cause".
>       >Actual dialogue of a former WordPerfect
> Customer Support employee. (Now I
>       > know why they record these conversations!):
>
>       >Keep reading to the very end
>       >Operator:  "Ridge  Hall, computer assistance;
> may I help you?"  
>       >Caller:  "Yes, well, I'm having trouble with
> WordPerfect."
>       >Operator:  "What sort of trouble??"
>       >Caller:  "Well, I was just typing along, and
> all of a sudden the
>       >words went  away."
>       >Operator:   "Went away?"
>       >Caller:   "They disappeared."
>       >Operator:  "Hmm So what does your screen
> look like now?"
>       >Caller:   "Nothing."
>       >Operator:  "Nothing??"
>       >Caller:  "It's blank; it won't accept
> anything when I type."  
>       >Operator:  "Are you still in WordPerfect, or
> did you get out??"  
>       >Caller:   "How do I tell?"
>       >Operator:  "Can you see the C: prompt on the
> screen??"
>       >Caller:  "What's a sea-prompt?"
>       >Operator:  "Never mind, can you move your
> cursor around the screen?"
>       >Caller:  "There isn't
>       >any cursor: I told you, it won't accept
> anything I type."  
>       >Operator:  "Does your monitor have a power
> indicator??"
>       >Caller:  "What's a monitor?"
>       >Operator:  "It's the thing with the screen on
> it that looks like a TV. Does
>       >it have a little light that tells you when
> it's on??"
>       >Caller:  "I don't know."  
>       >Operator:  "Well,  then look on the back of
> the monitor and find where  the
>       >power cord goes into it. Can you see that??"
>
>       >Caller:  "Yes, I think so."
>       >Operator:  "Great. Follow the cord to the
> plug, and tell me if it's plugged
>       >into the wall."
>       >Caller:  "Yes,  it is."
>       >Operator:   "When  you were behind the
> monitor, did you notice that there
>       > were two cables plugged into the back of it,
> not just one??"
>       > Caller:  "No."
>       >Operator:   "Well, there are. I need you to
> look back there again and find
>       >the other cable."
>       >Caller:    "Okay, here it is."
>       >Operator:  "Follow it for me, and tell me if
> it's  plugged securely into
>       >the back of your computer."
>       >Caller:   "I can't reach."
>       >Operator:   "Uh huh. Well, can you see if it
> is??"
>       >Caller:   "No."
>       >Operator:   "Even if you maybe put your knee
> on something and lean way
>       >over??"
>       >Caller:   "Oh,  it's not because I don't have
> the right angle - it's
>       >because it's dark."
>       >Operator:   "Dark??"
>       >Caller:   "Yes - the office light is  off,
> and the only light I have is
>       >coming in from the  window. "  
>       >Operator:  "Well, turn on the office light
> then."
>       >Caller:   "I
>       >can't."
>       >Operator:   "No? Why not??"
>       >Caller:   "Because  there's a power
> failure.."
>       >Operator:   "A  power......... A power
> failure? Aha, Okay, we've got  it
>       >licked now. Do  you still have the boxes and
> manuals and packing stuff your
>       >computer came in??"
>       >Caller: "Well, yes, I keep them in the
> closet."
>       >Operator: "Good. Go get them, and unplug your
> system and pack it up just
>       >like it was  when you got it. Then take it
> back to the store you bought it
>       >from."
>       >Caller: "Really?  Is it that bad?"
>       >Operator: "Yes, I'm afraid it is."
>       >Caller: "Well, all right then, I suppose.
> What do I tell  them??"
>       >
>       >Operator: "Tell them you're too  f###ing
> stupid to own a computer.
>       >
>       >
>       >

>---------------------------------------------------------------------------------
>       >There's always one.  This has got to be one
> of the funniest things in a
>       >long time. I think this  is a classic




This message was last edited by eric on 7/2/2007.

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08 May 2007 8:16 PM by EOS Team Star rating in In Spain of course!. 4015 posts Send private message

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That's brilliant eric!  So funny...

Cheers


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09 May 2007 11:18 AM by FibbyUK Star rating in UK, Surrey & Playa F.... 2349 posts Send private message

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Brilliant Eric, and so true of some of us...............not me though of course, I know my power cable from my elbow, or was it knee?

Oh whatever!!!!!

Rgds,



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09 May 2007 3:44 PM by jfj Star rating in Vera, Almería. 142 posts Send private message

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Very funny Eric!!

Having worked in tech support, I can believe that a customer could be that stupid and that the person on the helpline would get that frustrated!



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10 May 2007 3:59 PM by JeansSis Star rating. 2376 posts Send private message

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This message was last edited by JeansSis on 5/18/2007.



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29 Jun 2007 10:43 PM by morerosado Star rating. 6927 posts Send private message

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Justin, or indeed anyone... please will you do me a favour & look at this thread (click on link )>> Funny Videos you have to giggle at. as whenever I look at it I believe it's playing up !

I see my last post (which was a video)on 28 Jun 2007 10:37 PM but it has Justin's video of the car leaving the garage area. I'd put a few on after that one of Justin's, which all were ok then I put this last one on, it initially seemed fine too. Next time I tried looking it's screwed up.

I've tried looking a few times & it's still not right, there are a few I've put on gone.

Justin, please go look & try & sort it.



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29 Jun 2007 11:06 PM by FibbyUK Star rating in UK, Surrey & Playa F.... 2349 posts Send private message

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Yes Morerosada,

There is a prob on the link.

Your last post doesn't show a video link to click on, just a large blank space.

If I try to go back to the previous page, it come up with "Error" and an exclamation mark in red

Justin is on hols at the mo so can't sort it.

You can e-mail Dee and she will get him to look at it on his return.

Hope this helps........



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29 Jun 2007 11:22 PM by morerosado Star rating. 6927 posts Send private message

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Aw well, never mind. It did post ok initially cos I checked it had.

Isn't it clever how putting certain figures & letters into a box can create a video though ?

Little wonder things occasionally go haywire, is it ?



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29 Jun 2007 11:26 PM by FibbyUK Star rating in UK, Surrey & Playa F.... 2349 posts Send private message

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Well you are more clever than me!

I haven't got a clue how to post a video!!!!!

Sorry it didn't work................................



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02 Jul 2007 2:01 AM by morerosado Star rating. 6927 posts Send private message

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02 Jul 2007 12:21 PM by EOS Team Star rating in In Spain of course!. 4015 posts Send private message

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I think cats are getting too clever these days.  Seems they've even started posting on the forum now.


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02 Jul 2007 1:02 PM by morerosado Star rating. 6927 posts Send private message

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02 Jul 2007 4:02 PM by Captain007 Star rating. 79 posts Send private message

Does anyone have statistics as to the effectiveness of the EOS website with regard to selling houses. I see several apartments on EOS which have been advertised for several months. Does Justin know how quickly people have managed to sell their apartments on the EOS website ?? I realise it depends on several factors - but I wouldn't mind getting a feel for it.  Any figures would be useful as I am considering using EOS to advertise an apartment for sale.



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03 Jul 2007 12:20 AM by EOS Team Star rating in In Spain of course!. 4015 posts Send private message

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Hi Captain (sounds cool that).

I will give you some figures but they are not accurate!  Let me explain...

As of now we have 316 properties listed for sale on the site.  Since we started the listing service (I think over a year ago) we have had 476 properties listed in total.  This means that 160 properties have been removed by thier owners from the website.  We can only assume that the reason for this is that they have sold their properties....although not necessarily through EOS.  That equates to 33% of people successfully selling their properties.

Now, as we don't actually get involved in the enquiry/ sale process at all (all enquiries go direct to the owners) we don't know the true success rate of an EOS listing. We do have several testimonials from people who have sold as a direct result of being listed on the site but we don't ask people for feedback after they remove their property (although we should...and we will), we rely on people just telling us whether they have had any luck or not.

There are many factors that come into play and we are aware of various areas where people make mistakes in their listings.  Some people don't even bother to upload some pictures which is just crazy.

Looking at our stats for today, 12 of the properties listed have received a combined 14 enquiries.  I'm sure many agents would be VERY happy with that sort of level of enquiries in one day.

One thing to note too is that some of the older properties listed have received many enquiries, one has had over 120 enquiries!  I can't prove it but I think it's an agent who is using that one property to generate leads for other properties...he must be doing ok

At the moment we are getting around 6,000 visitors to the site every day of which around 4,500 are new daily visitors, and these are our slowest months as many people are now going on holiday.

I could go on and on.....

We don't guarantee any results, we never have, and we always advise that people use more than one method to sell their property, especially in a tough market like we have now.

If you have any specific questions please let me know.

Justin



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03 Jul 2007 1:23 PM by Irene&Alan Star rating in Formentera del Segur.... 701 posts Send private message

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Where exactly do we find these properties that are for sale? I've gone into the 'sell my property' bit and it says there are no properties for sale

Irene





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03 Jul 2007 1:25 PM by EOS Team Star rating in In Spain of course!. 4015 posts Send private message

06 Jul 2007 12:18 PM by morerosado Star rating. 6927 posts Send private message

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Hi Justin,

I have a problem with email notifications. Seems to work generally but I have noticed, when I've looked on forum, that some threads I was posting in have the note above asking me if I want to have email notification when previously I had ! Consequently I've had to read many posts in some threads which I've missed.

Can you check on this please ?

Thanks. 



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06 Jul 2007 12:30 PM by Gillespie Star rating in Costa Calida Area. 608 posts Send private message

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No point in waiting for Justin here morerosado, since he took his new job he hardly ever comes here. If he wasn´t the boss he be fired for moonlighting!! ;+)))

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06 Jul 2007 12:38 PM by EOS Team Star rating in In Spain of course!. 4015 posts Send private message

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Yes, I'm aware of this issue.

It's a complicated procedure but essentially the problem is that although a notification email is sent, there seems to be a delay in people actually receiving the email.

When an email is sent to you you are then removed from receiving further notification emails until you click the link in the email.

So between the other person's post and you seeing the email there can be a short delay.  At that point if you looked at the thread it would tell you that you are not subscribed to it, essentially because you haven't yet clicked the link in the email.

I need to understand what causes the delay in people receiving the email...but that's complicated!!

Hope that explains it.  We have actually improved this delay factor but we are still trying things out to see if we can sort it properly.

Justin


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