What a great video I will now use it as a training aid. (Perhaps I need permission) it did Kingdom Security services of Scunthorpe a great dis-service.
I work in the Security industry and have done for many years.
I would have dismissed or recommended re-training of both officers for the way they dealt with the delicate situation.
My first observation was to see either officer not displaying his or her SIA Licence; this is a requirement by Law, which is government, regulated. It is to be displayed at all times. With hefty fines attached for non-compliance. Some in-house security, slight changes to rules may apply.
Kingdom Security Services Looked very much like a contract service
Both officers should have received training in conflict management and applied it. They both just came back for more.
With regards to the person taking the photographs of the company building perhaps he should have asked first.
Being polite sometimes generates the answer you want or not in some circumstances.
Back to the main subject. A few months ago I was told off by Ryanair staff for telling fellow travellers the best way to get your bag in the measuring cage was to place it in handle first as the wheels on some hand baggage got in the way. Also if it was a tight fit you stood a better chance of pulling it out using the wheels without being left with just the handle. I have one or two cases without handles but plenty with wheels.
It comes down to following the rules. But is it against the Law perhaps I will contact Kingdom Security tomorrow for the answer.
Have a nice day now