Endesa Billing Problem

 Hi, 

I'd be grateful for any help or advice with a problem with the Endesa bills to my apartment. Basically I think that I am being charged for my neighbour's electricity usage who are full time residents and have an apartment directly above us. We are holiday owners and use our apartment approx 9 weeks a year (school holidays etc). Outside the apartment there is a cupboard with 2 electrcity meters and simple though it seems my bills are from the meter serving the upstairs apartment, the charges in Dec were 92 euros when our apartment is totally closed down fridge/freezer off etc. 

I have tried to resolve this myself, spoilt many holidays, got on my wife's nerves about it all with no suscess. Looking on the internet there seems to be some firms that specifically deal with electrcity problems in Spain, can anyone recommed one or if not has anyone got any ideas of where I could go next.

Thanks, 

My electricity bills for us not being in the house normally come to about 10.71€ a month total, (Iberdrola) and we have always left the fridge / freezer on, nothing else, if that helps.

How about having a word with a good electrician in England, telling him your thoughts and the problems, i bet he has something, a gadget or whatever that checks electric output, say like putting it on to your electric cable from the main supply meter, while you have closed your house mains down via your fuse box, after all this problem has been going on for years in the UK with flats etc.

 Hi PandJ

I have recommended this company recently to another Forum Member.I think his problem was satisfactorily resolved.This Website appears to be very professional and gives a lot of useful information. If the link does not work ,just copy it and paste it into your browser.

http://www.myelectricsinspain.com/index.html#.URlrxh2cmSq

Good Luck

Regards

Hi Eye on Spain,

Just to say great site, I have triped over some Guys on your site called: MY Electrics Spain I have contacted them to try and assit with my Endesa problems, I have never been cut off, I have my bills in my name but all I want is bills to my UK address not a big hassle in the UK but Ensesa another story.

I will keep you informed with the contiuing Saga?

Can any one help with a number you can ring from the UK, I have tried:

902 509 509, 902 307 308, 902 525 852, 902 508850 non of these numbers accept calls from the UK, I did find another number on the internet: 0034 935 094 000 which unbelievably answered virtually instantly (Oh Yes Hoorah) Hang on not Just Yet, I asked for English to my supprise the operator spoke good English (a first) he said hey hang on I put you through to customer services who also answered fairly qiuckly, for her say No No No Spainish/Catalan as the Office is in Madrid, Oh well back to the Drawing Board.

HHHHHHHHHHEEEEEEEELLLLLLLLPPPPPPPPPP.

Thank's, Dave Plummer.

Thanks for your speedy reply, I have had a reply from My Electrics Spain, they only deal with the Mainland.

Thaks for your help.

** EDITED - Against forum rules **