Iberdrola have cut us off - Help!

My own fault... I let the bank pot run dry so their last direct debit attempt will have failed (we're in UK and normally leave just enough to cover community fees and utils etc). Took my eye off the ball so need to get it back on and sorted.

I get the bill amounts via email, which I then delete after adding amount to a spreadsheet.. so I don't even have their contact numbers! I can obviously have a poke about on web but would be grateful if anyone can advise based on experience of reconnections etc.

Language is obvious barrier so if anyone can steer me to a better place than I am now that would be grand.

Thanks in appreciation.. Pat (Growler)

This used to be the UK english speaking number 0845 030 4032. Iberdrola own scottish power

Hope it still works

Growler. I googled it for you,  

https://www.iberdrola.es/customers/contact/hotlines

(00 34) 91 649 63 30 is shown as the English language helpline for overseas customers

Growler,

can I ask what happened for you to get reconnected? Just found out our last bill wasn't paid when our key holder let us know we were disconnected? How much does it cost to be reconnected?

the reconnection fee will set you back a few hundred euros but first you have to get a boletin which is an inspection carried out by an approved electrician

I just got someone's electric re-connected who hadn't paid their last 2 bills, just hadn't noticed. I was told that I had to go to Iberdrola and get a statement, then take it to the bank and pay the bills then take receipt back to Iberdrola who would then arrange for the electric to be put back on, this was from my gestor who said he couldn't do it for me as it was too difficult. At that a Spanish lady came in to the office, phoned them up and paid the bills by credit card and within an hour it was back on. The re-connection fee was 22 euros which will be added to the next bill.

I phoned Iberdrola yesterday, paid by credit card, and reconnection fee of about €22 will be in next bill. Will be keeping a tight eye on my bank from now on, as I literally took my eye of the ball for a few weeks and hadn't noticed. Thanks to all for their replies

they had actualy removed the meter when they cut me off. So I had to get a replacement (200 euros) and a boletin before they would re connect

That's awful....they give no time at all.

 From your post,  readers might be led to believe one must buy the meter. It is in fact the property of the electricity  company, for which one pays a nominal rental. As shown on the bill.

Removing the meter is the usual practice (maybe not always but usually) when they discontinue the supply.  If they leave the meter, it is too easy to reconnect it oneself.  (screwdriver and, to be safe, rubber gloves)

From Gill's post "The re-connection fee was 22 euros which will be added to the next bill" I suspect the 200 euros mentioned in this thread was for something other than the actual reconnection.  Maybe the property was over 20 years old and needed a re-inspection (he mentioned a buletin**) or somethng similar.

**  approximate translation : (from internet) Buletin:   Basically it is an official document issued by an authorised electrician certifying that an installation meets all requirements. Showing:   features, the installed capacity and the allowable maximum,  and guarantees the quality of the installation. It imay nclude an outline and a location map of the installed elements. Put another way, is the hallmark of a professional quality that makes an electrical installation, accompanied by a kind of map / inventory of all that it contains.

I paid 200 euros to get reconnected. That was for putting the meter back in.

On top of that was the boletin........my lawer who handled the whole thing told me if anyone is cut off and the meter removed, Iberdrola and Endesa insist on this before re connection.

My place was built in 1989

He said it was the law

I'm in Murcia region by the way