Not at all helpfull re an overcharge by Firefly. Our booking was made through do you Spain and extra insurance bought at the time of booking. Firefly have charged us an extortionate amount for more insurance! Do you Spain are unhelpful and flippant. Bad attitude.
Do You Spain have lost a good customer, at least 4 bookings per year for the last 8 years!
Did you buy the seperate insurance on the "Do You Spain" webpage, I ask because if so most rental companies wont accept these policies and will still want to put an amount on your credit card, I don't know if they actually take the amount or not.
I once bought the separate insurance because it was very cheap really knowing full well what would happen at the desk, the rental company told me they don't recognize it and would still take the amount from the card, so I bought the rental extra insurance, came back to the UK told DYS that the insurance via them is no good and got a full refund from the insurance company, no problem.
I would be very surprised if the rental company didn't explain all of this to you.
I have always rented via DYS and never had any problems at all, even got in touch with them over a small matter some years ago which was resolved quicker then you could blink.
I have used Firefly rental so many times and again not once a problem with anything, had decent cars, had upgrades at no extra cost, honestly cant fault them.
Last car some weeks back via DYS cost me £24.00 for 13 days, extra insurance on top, paid for full tank of fuel, filled up on return, refunded the fuel money back to my credit card the same day I returned the car.
This message was last edited by baz1946 on 23/06/2015.