I am changing banks and setting up new direct debits, i went throughthe process online, downloading the new mandate, signing and then uploading back, all this compkleted on 10th June.
On checking the account by the SEPA Mandate management is a comment 'Documentation Pending'
I am due a bill so cintacted them by email, they sent me a very similar document back to sign, scan and email back to them which I have done. I am a bit concerned as have had a bill and think I may need to pay by bank transfer in case they do not get this new mandate verified but i cannot work out how to pay online and the chat system seems to be permanently down, can anyone offer advice as to how to pay this bill from the UK/