Guys, please do not, under any circumstances, go with Ready Rental Properties in Fuengirola!!!!! I went with them last September and have had nothing but hassle with them ever since. I will substantiate this below, but make your own conclusions on 870 euros upfront for a year's service! If you want full details of cock-ups please pm me and i can forward you my official complaint letters and correspondence!
We thought we'd try them as this was a little more than the commission you pay for a long term let and we wanted to have the option of using our place. Big mistake!!!
They took 3 months to get my property listed and ready for rental (only through me constantly pushing them) and by that time, we'd missed the long term market, were 870 down to a company that was unscrupulous and unfair (who wouldn't offer a refund after all their hold-ups and mistakes) and not producing any rentals at all.
They tell you what they will do and tempt you with carrots (we have bookings waiting for you, which never materialise), do not deliver anything anyway near what they promise, are run by a bunch of incompetent nonces who ask for info then lose it and have to ask you for it again and are manned by people that do not want to help sort problems out or take responsibility.
When you get through to the Managing Director, ** Edited - Forum rules, do not use peoples names in posts ** if you actually can (as am still waiting for a call on this last February debacle, and have requested a call 5 or 6 times now), he couldn't give a monkeys and you have to really fight to get him to see the errors, admit them and then try and get him to get things sorted!
I was called in early December as they had taken a 4 day booking over December (to possibly try and placate me after their 3 month shambles at the start?). Told me the rent and that they would clean the apartment for free after the tenants had left. I accepted and thanked the rep and was told the bookings department would be in touch to confirm things.
In Jan after hearing absolutely nothing, saw that electircity had been used as amount debited from my account was high, certainly considering the apartment ws empty. So, emailed 3 email addresses they have to query usage. Nearing mid-Feb, chased again as had heard absloutely nothing (this time asking if someone was living in there for free to get a rise / answer out of someone) and was eventually told that it was used 19th and 28th Dec and that that apartment was cleaned and money would be credited to my account asap.
Not trusting them in the slightest and after the huge hassles at the start, I got my cleaners to visit the apartment to check all was ok. They reported back that dirty laundry was left, beds had been slept in and not made, and the apartment certainly wasn't cleaned!! When I put this to them, cleaners were arranged straight away.
Got an email from the accounts department 13/2/09 requesting bank details for the transfer. I'd sent this to the "MD" 9/12/08, but did it again. Anyway, is now 25/2/09 and no money has come into my account! 2 calls to the "MD" today and still nothing!
An absolute blooming farce (trying to stay calm on this!!!). If i ran my business / treated my clients like this I'd be struck off. I'd certainly expect to have numerous visits from a few very angry clients!!!! Oh, yes forgot they wouldn't have a meeting with me in October when i was last over and things weren't going well at the start, as i wanted to see what i could do (and they were going to do) to get things sorted. Have asked for a meeting this April when I am over, but this has been dodged to date and will probably not happen either.
All i want is to pay good money for my place to be looked after and for the people i pay good money to, to do their job with respect and professionalism. You certainly do not get this with Ready Rental Properties in my opinion, as in no way through any of this, has this been done. I am not anywhere near happy and i do not trust them one little bit.
Please, please, please beware guys! Save your money for a good long term letting agent!
This message was last edited by EOS Team on 4/15/2009.