Pensioners' tour party stages 50-strong protest over Tenerife hotel mix-up
Wednesday, April 13, 2016 @ 1:35 PM
A TOUR group of senior citizens on a State pensioners' holiday have staged a protest in their hotel after they were dropped down a star category without explanation.
The 50 or so who had booked an Imserso – out-of-season State-subsidised holiday for pensioners – via the agency Mundiplan said they had been told at the last minute of a chance of hotel in Puerto de la Cruz, Tenerife.
They found themselves in a two-star establishment which they had to enter via the back gates because there was not enough room for their coach to get through the main entrance.
And the lift gets stuck if more than two people travel in it, they complain, meaning they had to carry their own cases up the stairs – even though their trip is specifically aimed at the over-65s.
“The food is horrible, the bedrooms are horrible, and we don't want to be here,” said the group's spokeswoman Esther Ramírez.
“We've called the girl from the agency, who sounded very concerned and willing to help, but who has not given us any solution. We've been here nearly 24 hours and nobody's prepared to do anything, which is ruining our holidays.”
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