I was wondering, if Roda's customer service skills have improved with experience? phase 3 and 4 owners may be able to comment.
After 12 months of constant E mails and threats to complain our snaggs are finally done (apart from 1 small issue) and 1 snagg they just refused to do, It has been very stressful at times and at some points gets you so angry I think if I had been onsite I could quite easily have strangled someone (ANYONE).
What astounds me is this level of service so many people seem to experiencing, it is totally out of order when you consider the amount of money people are spending, I am presuming the villa owners are subjected to the same level of service.
Quite often I was disgusted at the way we were dealt with, 1 girl in particular (who has now left Roda) was down right rude and ignorant and basically tried denying ANYTHING was Roda's responsibility, we were not exactly asking for the world here just asking for things to be fixed that were plainly faulty or substandard workmanship, surely thats not asking too much.
Dont get me wrong there are also some really lovely and helpful staff but their hands seem to be tied when it comes to getting certain things done.
I have complained to MRI regarding the service but I dont think they are interested as once you have purchased they have their money and they have no more to gain, although they did say they know about the problem because they have had many complaints and it is being looked at (had no feedback though).
I cannot believe that someone at Roda with some authority is not on the ball wth this, the only reason they are getting away with it is the fact that Roda is such a 1st class development in every other way, but come on Roda you still have a lot of work to do in the snagging department.