Dunno about this particular bank but their conduct seems typical of the genre in Spain.
I regularly hear that the Spanish banking system is more highly regulated than UK banks and that is why we (UK) has less "fat" to weather this recession.
It doesn't seem fair that OUR cash languishing in Spainish Banks is supporting the Spanish economy when we ALL need OUR cash back in the UK to keep our OWN necks above the bread line. (excuse mixed metaphors)
Keep doing what you're doing sounds fine to me.