Water leak into the apartment from the roof!!

Hi has anybody else had a problem with a water leak? We've been informed that last week there was a pool of water in our appartment which seems to have come from the roof. We are top floor in block 7. It seems to have damaged a wall and warped the door frame and bedroom door. We've reported it to Keymare but they don't seem to be bothered they said they will try to come up and look next week!! We have guests there at the moment which isn't ideal. We have a mortgage with Keymare and we where led to belief that we have house insurance included but we haven't had a reply from them yet.

Just wondering if anybody else has encountered similar problems and if you know what kind of guarentee we have from keymare if the damage is on the roof or from the aircon units up there??

Thanks Steve & Helen

Hi Steve & Helen,

If it is KeyMare we are talking about then we are wasting our time.

I have just returned from Salinas de Vera, built by so called builders KEYMARE, A  supporting wall in Block1 had a major crack , KeyMare builders have had to UNDERPIN, the Irish family in that groundfloor apartment waited all day for a KeyMare person to come.. Surprise Surprise no one turned up. Their main door has plaster falling off and it is naturally worrying them.

In my own apartment I have suffered damp in the main bedroom and patio areas due to KeyMare head of design putting sprinkler systems in the adjacent property with no damp proof membrane between adjoining properties. What is worrying is that the paving tiles to my entrance have now sunk .

This damp is a common theme at Salinas de Vera,  Trying to get KeyMare to do anything once you have parted with your money is very difficult. Would I have bought a KeyMare property had I known what I know now !! The answer is obvious.

Good luck.

Bruce