Sevillana Endesa

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10 Dec 2009 12:00 AM by michael52 Star rating in Bushey, Hertfordshir.... 308 forum posts Send private message

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Does anyone have an email address for Sevillana Endesa ?  All of a sudden they are debiting two separate amounts each quarter and I ned to contact them.

 



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10 Dec 2009 6:48 PM by Pitby Star rating in Andalucía. 1904 forum posts Send private message

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Michael

Looking at our bill, there doesn't seem to be an address on there.  But there is a client service number 902 509 509 and also their website www.endesaonline.com.

Hope this helps!

 




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11 Dec 2009 7:10 PM by michael52 Star rating in Bushey, Hertfordshir.... 308 forum posts Send private message

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Thanks Pitby

But unfortunately their customer service number only deals in Spanish, (despite them advising that they will put you through to an English speaking operator and the web site impossibe to navigate

I really need an email address for their customer services department



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11 Dec 2009 11:11 PM by PMillsom Star rating in Midlands. 469 forum posts Send private message

12 Dec 2009 9:40 AM by michael52 Star rating in Bushey, Hertfordshir.... 308 forum posts Send private message

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Will try,

Many thanks



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28 Dec 2009 4:21 PM by longworth66 Star rating in Earby, Lancashire. 47 forum posts Send private message

Hi Michael,

 

Did you get a response from Endesa.  We too have had lots of amounts taken.  We have tried the link below but we must be putting in something wrong because the form will not submit.  Think it is the letter/number part but it does not advise which bit is wrong.  I cannot get through by phone either.  Have been on for 15 minutes and not got through.  Am getting a little frustated now!  Just need to get through to someone there.



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29 Dec 2009 12:41 PM by michael52 Star rating in Bushey, Hertfordshir.... 308 forum posts Send private message

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Hi Longworth,

Hav also found the form impossible to submit.

Postmaster@endesa.es also does not work and as you say their customer phone line is a watse of time.

Very frustrating. Might try sending a recorded delivery to their head office.

Has anyone managed to make contact with them and get a response.

 



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