AGM on the 19 Nov at 4oclock

Hi,

    Has anyone else received an email from Resortalia about the AGM on the 19 Nov at the  office on the entrance of Hacienda Riquelme for owners of apartments on phase 2 and 12 on Terrazas, The email we received has said that they have taken over   phase 2 and 12 on the 1st of Oct, they now want to set up our community charges and would like us to attend, we unfortunately cannot go over for that date but we are hoping that our key holder who is a friend can attend on our behalf . We have sent them an email expressing our concerns about the finish of the tiles around the pools as some of them are very sharp and are above grass level, also on the one by us there are lumps of  cement sticking up out of the grass this for anyone walking around with nothing on their feet is very dangerous we feel that they are not up to the same standard that Polaris have done on the other complexes, also on our block the metal service doors do not close therefore they keep banging back and fore when there is a wind. We also stressed that we hoped the cleaning around the apartments would be to the same standard as La Torre. We would like to know if any owner on these two phases are able to attend this meeting.

          Regards Clieve

 The faults you describe are the responsibility of Polaris World not the community which should take over finished, non faulty common areas and facilities.

The community decides the level of cleaning. This has so far been very satisfactory.

Nic Whittington

(Phase 1 owner)

Hi,

Are any Phase 2 or Phase 12 residents going to the AGM who we could feed any concerns to, and get feedback as to what happens? Unfortunately we will not be able to get over for this. Immediate things to have sorted from our perspective are:

- communal electric so we can have the common areas lit and get our tv up and running

- Getting the pools usable

- getting the lifts functioning (but that might be linked to (1)).

- getting post boxes sorted so we can receive our mail (esp bills, council tax etc)

Thanks

Dave & Pam (Block 285)

 The first 3 points you raise are presumably the responsibility of Polaris World as they should all be fixed before the community takes over.

There is already limited postal delivery to the post boxes (not very frequent because of the low volume) and electricity and water bills do now get delivered to postboxes. So you need to get your key from Resortalia.

Otherwise you can look forward to spending time at Terrazas it is really great.

Nic W.

I'm not really fussed who sorts these things out as long as someone does, and as our appointed Resort Management company I think we should be able to put some pressurre on them to get it sorted as PW have been "tardy" to say the least. With respect to postal boxes I have been told that these are only setup for phase 1 and we don't have any for phases 2 & 12. I did check when we were last over there in September.

Despite these niggles, we thouroughly enjoyed our 1st stay in our apartment in September, and it wiill be even better when we have the phase brought up to the standards of phase 1, and the opportunity for a beer in the clubhouse will be the icing on the cake.

Dave & Pam

 Whilst I understand your view, and if Resortalia can help to pressure PW that is of course fine, it is not irrelevant who fixes these points. If the community does it we all have to pay the cost. Therefore it is important that PW don¨t just pass on unresolved problems. 

Of course Resortalia should have the onus placed on them to resolve these issues. The majority of the issues relate to the lack of an electrical supply to the communal distribution board. Why are we appointing a company that is not already strongly pushing to resolve a well documented issue? It causes me concern for the future. Also, are Resortalia a totally independant company or are they in any way perhaps a subsidiary company of PW? I think in some ways people seem to be  slightly accepting of the situation, until that is we are expected to pay between 800 - 1200 euros a year to have the grass cut!        

 I think your reply can only be based on a lack of knowledge of the current state of the resort and how the organisation works.

Resortalia are the resort administrator appointed by the community (us!) and paid for by the community (us). They have absolutely nothing to do with Polaris World and have frequently worked on the resort´s ( and others) behalf to resolve issues where PW is the "opponent". Resortalia work solely for us, the community. and have have done a very good job in getting the resort to the excellent state it is now. They are there to help us and to take up issues we as a community request. Regarding Phases 2 & 12 we are just in a transition from PW having responsibility for both the individual properties and the common facilities to the community taking over the latter.

My point was that any work which Resortalia commissions directly to resolve issues is paid by all of us through community fees and it is important to hold PW to account for the things that are their responsibility.

Of course Resortalia can help in any way possible and I hope you can get the issues here resolved. That does not alter the fact that PW should be responsible for (and pay for!) most of these.

Thanks for the reply. I stayed at my apartment two weeks ago, for two weeks in August and was on site in Febuary. I have been visiting the site since 2007 so I am well aware of progress. You say we appointed Resortalia as a community (I personally don't seem to have been asked)I have given Resortalia my full details on two occasions and they have failed to contact me. Your confidence in Resortalia and thorough knowledge of their background does give me confidence that they can communicate, perhaps that comes when we start paying them. I still believe contrary to the reply that Resortalia should be acting as a collective voice for the new owners for free if they want to win/retain our business. These are tough economic times. If in the UK I cannot find a company willing to go the extra mile I will go and find one that will. This is only my opinion. I am interested in the welfare of the new owners and looking forward to the future at TTDLT.

PS Could you please provide me with a contact in Resortalia and I will try and contact them again. This will also be useful to other forum members. Also, who is currently head of the community? Again thanks.

 You can see contact info for Resortalia here: http://www.tltgr.org/7.html

Hi

  To contact Resortalia, Email   tlt@resortalia.com     or   Tel    0034 968031365  Mon to Fri  9a.m  to 2 p.m

   Resortalia  24 hours Emergency  Number   0034 691816131

  By Fax 0034 968031257

 By Post    Restortalia, S.L.P., Carretera  Avileses - Sucina,  Km.   30590, Sucina, Murcia.

        Hope this Helps 

                  Clieve

Did anyone go the AGM? Any updates of what was said gratefully received.

Javabean45 (back out in March now that RyanAir are flying from Liverpool again).

Javabean

The AGM has been changed to the 7 December. Unfortunately I won't make it. 

Re earlier comments about Resortalia, I also have every confidence in them and they are doing en excellent job of the everyday running of the resort.  Also, the community charge is not just for "cutting the grass" as you put it, it is for the upkeep (which I am sure everyone who has ever visited will agree is excellent) of the whole resort, street, path and pool lights, garden maintenence, block cleaning, pool maintenence and upkeep, security, etc etc etc.  I think it is worth every cent and now that there are more owners moving in (and will start paying into the pot) the cost of this service should reduce even further for everyone.