help

Early this year  Polaris sent some workmen to my Jardine  apartment to seek for a water leak from the ourside staircase.

They departed  leaving  five large holes in the Bathroom ceiling, and despite various calls to Polaris customer care, nothing has been done.

Has anyone had similar problems, and advice on how to resolve would be apreciated

 Have you been to milleniun? They are not directly linked but they sure are used to getting hold of Polaris.

if your on site at the moment take a trip to head office its on the C3319

Hi Croham,

Would recommend you take photos and make an appointment to go see customer services at the head office, don't go without phoning first as they wont see you without an appointment. Emails are useless as you never get a reply and be prepared to spend at least half a day there so make your appointment early.

Good luck

Ali

 Tell them you want to make a complaint  Hoja reclamacion that needs consumer to investiage the poor service complaint 

I am sure Mario d Castro had an item on it

Hi there,

It is mandatory in Spain for every business to have a book of complaint sheets "hoja de reclamaciones", where customer can fill out any complain they have against the company, a problem with a service or poor customer service, which is the matter here.

Any company does not like getting "hoja de reclamaciones" fill out because they have to be shown to public inspection services when they go to companies to inspect their services.

So, I am sure if you mention this, and by law, they have to give it to you, they will start to listen very carefully to your problem.

Hope this helps

Maria

 Yes it does work, see the condadodealhamaservices web site for my experiance of dealing with Polaris, good luck

Thanks for all your help and suggestions. We will be in CDA next wek to try and resolve this.

Thanks again

MIke