Rachel
The Water was off for a short period over the weekend.
The Electric is on.
Sounds like your Water meter has been removed and also the Electrics Both companies disconnect immediately if a bill is late or there is no money in bank.
I have seen many disconnected when owners swear blind they have funds in the bank, the problem is you never know when they will take it it is never on a fixed day.
Water can be reconnected same day if 50€ connection fee paid and the bill.
Electrics are more difficult and requires a new contract to be signed and a Spanish contact number.
I am in Garden 4 adjacent to your pad and if I can help then get your Parents to contact me.
Mick 373