How long to switch on the services ?

Hi,

We completed last week on our Phase 9 apartment and have received conflicting timings for how long it will take for the water, electric & gas to be switched on; Polaris say 4-5 weeks; our agent says it is currently more like 10 weeks.

Anyone any recent experience ?

Thanks, Phillian

Good Question

We complete on july the 11th ground floor phase6 and are planning to move out to live there

in september so hope it is only about 4/6wks any feed back would be gratefuly appreciated.

Thanks

 Rob/Jac

If anyone needs somewhere to stay on La Torre then I have an appartment which is on phase 1.

You could then visit and stay on site while you sort out the services.

www.torregolf.co.uk

Re Gas & Electric. You need to chase, chase chase with utility connections, forget Polaris, contact Repsol & Iberdrola directly and set up your own account. It can be done in 10 days.

Mike

Hi Mike

Thanks for that,that sounds alot more hopeful.

Would you have any numbers to contact?

Rob

Iberdrola's number is 0034 901 202020 Repsol is 0034 901 170170

I don't want to sound negative but whatever you have a problem with always follow it up...continually. There are people with out gas for 4 & 5 months. Don't wait for the solution to come to you. In Spain it won't. We've just spent a week trying to sort a dodgy boiler. 6 visits from the ROCA man, numerous visits to the call centre and it was finally sorted at 17.00 on Friday when 3 guys turned up. It's not just the Spanish, its English workers out there as well. As I say, don't want to sound negative but its what you need to do. The apartments great , resort looking better and better, course looks good, thanks to ROCA didn't get to play it

Mike

Mike

Thanks for the numbers and advice with us moveing out to live

full time we need to get on the case straight away,but at least

youve give us some hope it is possible.

Rob

Hi been watching the forum and having recently completed I am having the same trouble with gas and electric connection. The numbers were a great help to contact the services directly, but we were told we would need the contract number held by polaris to proceed. When asked for these i have had no response from polaris. Was wondering does anyone else have the same problem and is there a way around it

Thanks Steve

HI Robo11

was wondering how you are getting on with getting your gas/elec /water turned on

we completed this month and are just waiting so we can fly out.

Thanks

HI

electric is on already and that was within 2 weeks, but still no gas!!

My best advice is nag, nag, nag.

Ring Repsol daily if you can.

I'm sure we didn't need a contract number. We did it from here with just the plot number

If you speak to the call centre ask to go on the priority list, but I'm sure everyone's on it.

Regds

Mike

We are Phase 9 completed end May - had water then, got electric by end June - no gas yet but chasing this up

SUETIM

were on phase six completed 2wks ago and electric and water already on

just waiting for gas.

rob/jac

Hi folks,

We are waiting for our services to be connected on La Torre. We got an email from Iberdrola, but it is in Spanish and we dont understand it. Did anyone get a similar email from Iberdrola, and does this mean that the electric is on or do we have to phone them?

David and Linda

Hi

 We arrange all ours through the lawyers so cant realy say.

sorry

 rob/jac

Hi

We were out there last week to complete snagging - which we managed to do within an inch of returning home ! - Were promised gas meter would be installed this week - sounds like this could be a fairy story - was told if we contacted polaris 1 week before we are out there again - which should be end of August - they would arrange for air conditioning and gas boiler to be commissioned - am I living on cloud cuckoo land in believing this

Is anyone else having problems with sorting electric blinds ? - We have been told electrician has done a bunk and don't know when they will get some one to replace him - We have a patio blind totally inoperable and furniture etc being delivered 20 August can anybody suggest a private electrician who may be able to sort this for us.

Would highly recommend IR espana for furniture package - ask for Carol very helpful

Best bet is to contract Repsol directly, they will install the Gas meter in 10 working days.

Once the meter is in you can go to the call centre and they will arrange for the Roca (Boiler) man to come and commission the boiler. We got an appointment within 36 hours, but if you know that the meter is installed you can arrange this before you go. Air con, if Polaris have installed you will need to collect the remote control and if it works, its commissioned, well, no-one came to look at ours

Patio blinds, should n't this be a Polaris problem to sort?

Regds

Mike