Hi,
Firstly i would advise you to visit it and snag it yourself. I paid for my snagging to be done, and when I got there neither the front door, or patio door locked. How that was missed in the snagging christ only knows.
Anyway I contacted the snagging company and they were very obliging and refunded my money immediately. They snagged only 50% of the faults in my apartment.
When I was there, I collered Raul, the site guy, and his team, and they worked like stink and got everything sorted out. This was july last year. I am not sure if he is still there. Someone will be able to post up and tell us. I have his mobile number somewhere I am happy to pass on. You really need to be there though to oversee it.
Nigel