Hi Paul,
If you are interested in obtaining a broadband connection both quickly and efficiently, then I can highly recommend Servicom. Telefonica, are, in my experience, an erratic company to deal with.
We needed both a landline and broadband connection and, after one phonecall and only a three-day wait, an appointment was made, they turned up at the agreed time, surveyed the situation and promptly set about installing the system, less than one hour later I was "on-line", "on the phone" and on cloud nine! (because cloud eight was still waiting for Telefonica to get back to them!!)
If you need their number, PM and I will give you the details.
Regards,
Lorraine Braid.
PS. They do speak english!