Endesa

I have the same problem with an apartment in Torrox Costa.

Last week I received 10 invoices going back over a year (to July 2009) for extravagent amounts so I immediately cancelled direct debit authority and had bank bounce all payments which they did otherwise I would have been penniless (centless) and trying to reclaim money taken in error - no thanks!

Then today I receive 10 new revised bills all for small amounts and some apology letter .......

But it's a mess and now I need to go back over 12 months and see what's happened and then probably go and see them to balance up. No point calling their premium rate number to habla with some clueless chica.

But it looks like they're saying they owe me money back.

Someone must have ballsed up all the meter readings!

A final update.

I've been down to Endesa for a 3rd time to ask why I was issued  & paid for 10 bills at once. These are revised bills for the past 12 mths showing usage.

My account shows that I owe nothing & the €5,000 bill has been anulled. There was a discrepency then of some 20,000 units still. The lady in the office then printed off past facturas to see what was happening & to her and my suprise Endesa have written these units off ..... I have the factura which shows this. Needless to say I won't be sending back any payments taken & I'll be keeping my head down until I have it in writting that the case is closed as I've ended up paying considerabley less tha nthe big bill.

I hope that this is the end of it, complaining certainly helped in this case.

Good Luck to all with problems.

PV

p.s. please spare a thought for the poor workers in the Endesa office, it's not thier fault that the company they work for keeps throwing up problems for us the consumer & that they are understaffed, the info on the computer system isn't good and it's only through smiling & the lady digging through the data & wanting to help that hopefully I can draw a line under this.