Emily,
Your reply is interesting and your ability to advertise on Eye On Spain as part of a thread is questionable - are you paying for this space?
I have read through your posts again, and also your web site. And the Mrs Tip graphic.
Whilst there are indications that you are an on-line broker, you also have an airport manager and car hire desk at Alicante. Are you talking about the gold car desk or is it branded Tipoa?
You publish a news item dated 19th September 2011 which is entitled “Fuel Policy of Spanish Car Hire Companies” and includes:
“Full Out / Full Return with our spanish airport rental car supplier.”
“The more preferred option is the 'full/full' fuel policy.”
“Tipoa Car Hire can offer a full out / full return”
But it can’t. The car hire is through Goldcar who have the same policy as all others – if the rental is 3 days or less, then they won’t charge for a full tank of fuel, return it full, and over 3 day it’s full out, empty return.
So Tipoa is offering nothing different and is falsely representing that they are. And of course they then refer to the small print not the big headline when there are complaints.
And they also hide the details of the additional insurance that is not part of their “inclusive no excess” statement against the car hire details, the cost is only mentioned as part of the booking process and not up front.
Whilst I have used Goldcar before (out of San Javier) and would recommend them as a company the fuel policy of the Spanish car hire industry can only be a money making rip-off.
Additionally other sites offer cheaper hire for the same specification vehicle than Tipoa.