Poppy
'I got the impression she was UK Government Staff. Not call centre.'
DWP call centres although they prefer to refer to them a contact centres are government staff, I think they once opened one with contract staff for some crisis can't remember what but it was a one off. However I did read that G4S are hoping to run some of them in the future, with their track record that sounds like a good idea.
Be interesting to see how long it takes to get a response.
I have had several telephone conversations with two managers, they called me back each time, and we have also exchanged emails, so as I said, I think they are Civil Servants not call centre staff.
Sorry you cannot download the form. DWP did send me the form but I searched using the reference number on the form and found it on the internet at the address I showed. Before posting it, I searched on that info and got the PDF which I could download. I just tried it again and was again able to download the form.
If you require a copy and cannot download it, if you send me your email in a private message I will send it as an attachment.