Hojas de reclamaciones (de los consumidores y usuarios) "Complaints Form"
It is in triplicate and printed down the inside long side of the form in English is which copy is for whom. As the instructions are printed in English as well as Spanish it would seem that, the complaint can be made in English. Although some say it must be in Spanish. I have not put it to the test as I have always done it in Spanish.
From an earlier post
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If after 2 week you have not received satisfaction, you must take the ‘consumers office’ copy to that office i n the town hall. They will then pursue the complaint. If they fail to resolve it, they pass it on to another government office.
I have found usually, that when you insist on the form the complaint is resolved immediately. In usual circumstances the system works extremely well.
The biggest problem is that people are reluctant to ask for the form and to complete it.
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This message was last edited by johnzx on 26/06/2013.