Goldcar – even more ways to get us to part with our money.

Goldcar – even more ways to get us to part with our money.

I booked two cars with Goldcar over the summer.  The first booking was straightforward and I had a nice diesel car for three weeks.  My second booking was mid-August and I was asked whether I wanted a diesel vehicle to which I replied yes as usual.  I was then told that this would incur an additional charge of 44 euros.  They stated that diesel was more economical and would save money but if I did not want it then I would be issued with a petrol car.

I booked  through Carjet and there was no mention of this additional charge for diesel vehicles in their terms and conditions.  I mentioned this to the agent at the airport and was told that it was set out in the Goldcar website.  I responded that having booked through a broker, it was their terms and conditions that I read – why would I go on to Goldcar’s website?

I paid the money as I needed a diesel car but stated that it was on the condition that I was going to seek a refund through the broker.  We use brokers to be the intermediary and expect them to look after us – their customers and to fight our corner.  Carjet have raised this with Goldcar and we are awaiting a response.

I don’t know whether any others have been presented with this same ultimatium.

Finally, I think that the Goldcar staff seem to be more hostile in their attitude than in the past.  There is of course less of them which leads to longer queues.

PaddyW

Last May / June was the only time ever that I was asked if I wanted a diesel car, I said no,   no mention was made that if I did the cost would be higher, I can see now that the cost would have been more otherwise why ask, in the past I have been given diesel cars with no extra cost only the mention don't put petrol in this one, or vise versa.