How to contact moviestar by email

I have searched and searched but cannot find anywhere HOW TO CONTACT MOVISTAR by email. 

I have tried old information about Movistar's email address but the message is rejected.

I would like to set up a BONO SOCIAL (reduction on my fixed line rental as I am a pensioner) on my landline and have been told I need to contact them by email.

They do not make it easy and my Spanish is not as good as it should be!!

Any help would be gratefully received.

Carol

This is from the Movistar website:

Se podrá solicitar  a través de cualquiera de estos medios: 

• Mediante Fax, al número 901 50 37 00. 
• Mediante carta, al Apartado de Correos: 423 Código Postal: 48080- Bilbao. 
• O por correo electrónico a la dirección: abonosocial@telefonica.com

Indicando los siguientes datos: 

• Nombre y apellidos del titular. Si el titular de la línea fuera el cónyuge del solicitante, incluir también su nombre, apellidos y DNI. 
• DNI. 
• Número de teléfono para el que solicita el Abono Social.
• Documentación justificativa de la situación familiar 

Translation into English:

The Abono social can be applied for by any of the following means:

• By fax sent to 90150 37 00
• By ordinary mail sent to Apartado de Correos: 423 Código Postal: 48080- Bilbao
• By email sent to: abonosocial@telefonica.com

The application must contain the following information:

• Full name, ID number and address of the owner of the line.  If the owner is the spouse of the applicant, also include their full name, address and ID number
• Telephone number for which the abono social is being requested
• Document to evidence the family circumstances.  (I suppose this means the age of the applicant, the fact he/she is a pensioner or a retired person as well as the annual income of the household falling below the threshold indicated in the website - some €9,500).

For further information go to:

 https://atencionalcliente.movistar.es/?q=bono+social&vgnextoid=&action=resultadosBusqueda&controlBusqueda=avanzada&num_resultados=10&segmento=0&pid=AV-buscador&segmento=Particulares

Thank you so much for your reply - that is really helpful - thank you.

Hi lobin

How intersting, I have never heard of Abono Social.

What document do you need for ''as well as the annual income of the household falling below the threshold indicated in the website - some €9,500).''

Plus if your monthly bill is aprox 45 euro how much discount might you get? Website says 90% surley not so much?

Hi Duncan

I really do not know much about the abono social.  I just googled it to try to find the information that carolla was looking for.

If I remember correctly, the website required a copy of the Personal Income Tax return as evidence of the income level of the person requesting the abono social.

As you rightly say, the discount seems to be 90% of the initial contract fee and 70% of the monthly fees.

Thanks lobin

I noticed whilst doing a google search for bono social that iberdrola comes up. May be of interest to carolla bonosocial@iberdrola.es

Thank you both for your interesting comments. I will look up Iberdrola.

Carolla