Hi,
We're new to this site but we just wanted to share a bad experience we have had with AIB Technical so that others don't suffer the same poor level of service that we have received.
We purchased our property through Atlas International. Through the process they pointed us in the direction of AIB Technical for extras. We obliged and ordered pre-installation of air conditioning, a shower screen and a safe to be installed in the floor of our bedroom wardrobe. We were over charged for the first as it was not explained to us what we needed, instead they just tried to get as much money from us as possible by pre-installing it in every room possible! The shower screen was okay but is a little small. But the BIG problem has been with the safe.
Ever since the safe was fitted is has not been working correctly. We completed on our property at the end of April and to date we are still awaiting for them to come and fix it properly. Currently the safe door opens and closes but the locks (the key part!) do not line up with the holes so the bolts won't lock. Therefore, the safe has been useless to us.
We have contacted AIB Technical on numerous occassions to get this problem resolved. They have sent a technician to our property three times to fix this problem but each time the technician does nothing but report back to AIB Technical that there is no problem. We even removed the front door one time to see what they did and... yes, you guessed it... they simply put the front door back on and said it was fixed.
Upon four months passing and the problem still not being fixed I visited their offices once again and this time was dealt with by Gary. We talked about the problem and between us agreed that the only way to fix this once and for all would be to remove the front door and replace it with a new one. This was what was supposed to have happened but it did not. Once again the technician just went to the property, did nothing and said it was fixed. And yes you guessed it, it is still not working.
This has been a very frustrating experience. To add to it, we were unfortunately burgled one day whilst we were in our apartment. We had all the important things stolen - passports, wallets, mobile phones and many other things. Had the safe been working, all these items would have been in the safe!! We were not being naive by leaving doors wide open - we live in an upstairs apartment in a San Vicente III home. We had closed our patio door but not locked it because we were running up and down have a bbq on our roof. We had been careful to keep our belongings out of site but someone jumped over our balcony, entered our apartment whilst we were on our roof and then went into our bedroom and went through our draws!
We are still trying to get AIB Technical to fix the safe but have grown so frustrated at their lack of professional courtesy that we are now in contact with our Spanish lawyers to see what legal action we can take against AIB Technical.
If anyone knows what we could do we would be grateful to hear from you. Similarly, if you have had a similar experience it would be interesting to hear from you!
So, if you read this and think that we had a bad experience, please remember that this was due to AIB Technical. Had a safe been fitted properly in the first place or fixed upon one of the many times we asked, we would not be sitting at home following our really bad experience filling out insurance claim forms!
Please avoid AIB Technical!