Hi
can anyone help us please?
we have an apartment in spain, and of course, pay insurance as a community for all the community insurance. We also have insurance for building and contents, it came with the mortgage and is with a spanish company. we had a break-in at christmas and a bit of damage to windows and grills was done - as well as our personal possessions such as camera, sat nav and jewllery which were taken. We claimed for possessions under our home policy in the uk ( easier, quicker and no quibbles). The damage to the property we claimed for on the spanish insurance. WHAT A NIGHTMARE!! our phone bill is reeling and we are so fed up that we have now found a uk company who will do all that the spanish company hasn't and more.
Our question is, how on earth do we get the spanish policy cancelled ( they finally dumped a few hundred euro's in our account without telling us that they had decided we should be responsible for getting the damaged window and grill replaced) we have had no written communication with them and all the phone calls have been from us to them, no returns of calls, no emails NADA! Luckily our good friends in spain have found a glazier and locksmith and got a new window and grill made and fitted - but the amount the insurance company gave us doesn't cover it all, but as we paid cash for the jobs, we can't go to them for the extra, we just want to get out of the agreement ( which was made for us when we took out the mortgage, and no one told us it was in existence until we asked what seguros meant on our statement!).
We have written to the bank and emailed the insurance company, no answer from them, so I called the bank last week and they said they couldn't cancel the premium which has just been debited ( it is an annual premium) until they have sight of the policy which is to replace it ( won't accept a faxed copy) they also say that the bank should be named as beneficiary on the policy - I think the girl I spoke to thougt we were talking about a life insurance.
if anyone can shed any light we'd be most grateful
Sorry to have rambled on, but getting information out of a spanish bank or insurance company is nigh on impossible and I know someone on EOS will have some gems of wisdom