Free consumer arbitration guaranteed in new national law
Thursday, November 2, 2017 @ 12:56 PM
CONSUMER protection legislation now in force in Spain means arbitration between customers and firms is free of charge to the former, and no limits apply to the amount of a claim.
The new law is the enactment of a European Union directive which requires all consumers resident in member States to have the right to resolve issues relating to goods and services purchased without cost and without going through the courts.
All consumer disputes must be resolved within 90 days of the company receiving the complaint.
Spain's government has removed the lower limit of claims, previously €30, and the upper limit, which was €10,000, and consumers no longer have to pay a fee, which used to be set at a maximum of €30.
The legislation also prevents companies from insisting on their own arbitration services, or one of their choice, being used.
Goods and services purchased by residents in EU countries from companies based in any EU member State, even if the two countries are different, are covered, as are purchases made in person, by telephone, mail order, or internet.
Read more at thinkSPAIN.com