I sent 10 emails with no response and then phoned the branch office and got through to a lady who appologised for not getting back to me because they had been too busy!!
Apart from an email two days before completion with a rough breakdown of costs, I didn't receive anything like a mortgage offer as you would expect, they just turned up at the Notary office with the forms for us to sign on completion day.
It all worked out fine in the end, Mortgage in place, bank account in place along with Debit cards.
Glad somebody elase has had the same experience, thought it was me.
Andy + Sue