Banco de Valencia

Being an olf fashioned Brit I expected some sort of documentation and formality in the mortgage set up process but to date have received no more than the very occasional e-mail.  Telephone contact is very difficult and the people are to be frank unhelpful and rude.  Am I alone in this experience?  Can anyone re-assure me that this company is better than my experience suggests?

I sent 10 emails with no response and then phoned the branch office and got through to a lady who appologised for not getting back to me because they had been too busy!!

Apart from an email two days before completion with a rough breakdown of costs, I didn't receive anything like a mortgage offer as you would expect, they just turned up at the Notary office with the forms for us to sign on completion day.

It all worked out fine in the end, Mortgage in place, bank account in place along with Debit cards.

Glad somebody elase has had the same experience, thought it was me.

Andy + Sue

I found them to be uncommunicative and used delaying tactics, such as always requesting new documents

In the end we paid for a local Solicitor to handle the completion and he sorted them out....although I am expecting more fun and games in the future

Hi

I have also found them difficult to deal with and not very good at responding to emails.  I am due to complete this Friday & they also provided me with only a rough breakdown of costs - part of which included home/life insurance quoted at 1000 euros !!

Upon receiving this I called and spoke to a lady who implied that the home/life insurance had to be taken through Banco de Valencia.  Can anyone confirm if this is true as I have had far cheaper quotes ?

Thanks

SAN

 Hi San

As posted in forum before, f you take out mortgage with bank, they will insist you have insurance through them, but after first year, you are able to change to cheaper insurance, try intra sure, very helpfull, and can taylor insurance to meet your needs

Regards

Michael and Yvonne

I took out a mortgage with bank may 2008, notory read out morgage agreement in English. agreement stated I only needed house insurance.Signed forms bank manager rushing me because bank was going to close.May 2009 my account was overdrawn, reason life insurance had been taken out. someone from bank had sneaked in life insurance forms amoungst the other forms at the notory. They had even taken the liberty of filling out the questionair about health and activitys without asking me any questions. Some people might call this fraude .No policy was ever sent to me. I was told could not cancel said policy, that was until I asked for Libro de reclamaciones.Bank manger very angry maybe he lost some commision. Bank refused to refund money for 2008 or 2009. I had to give 2 months notice in 2008 policy to cancel 2009 policy, a bit difficult to do when I did not even Know I had life insurance. why  did you not check your statments in 2008 you ask? I did but the clever little sobs at bank withdraw life insurance under the account name of domicil the same name as the mortage. I have now paid 1000 euros in worthless insurance 160 euros of bank charges and look forward to an uphill legal battle. oficina de consumador told me they could not help. The morral of this story is be careful what your signing out there, especially with spanish banks and spanish insurance companies.

This message was last edited by paul64 on 20/09/2009.