Has anybody had any experience with renewing a contract with Hidrogea? Last year my water was disconnected, maybe longer than that, presumably one of the payments bounced because my account is continually emptied by "Embargos", until now I knew nothing about, but that is another matter (which I'm very annoyed about).
I have rang Hidrogea 3 times now to get my water reconnected; as we fly out in a few weeks and planned to stay at the property, something we have been unable to do recently. The lady on the other end, although her English is good, is very unhelpful and rude and I'm simply not getting anywhere.
I have contacted my solicitor who is always very helpful for advice on the embargos and advice on Hidrogea. She contacted Hidrogea on my behalf to sort this out, but Hidrogea won't provide her with much info due to 'data protection laws'. Another phone call from me to try and give permission for them to let her handle it.
The only information she did give us is that I have an outstanding balance of 234 euro's which is 5 seperate receipts/5 quarters outstanding. I was fully expecting there to be a reconnection charge ( there is!! 150 Euros as well as the outstanding bills) but to pay for each quarter that no water was supplied to the property what so ever seems wrong? I still can't get my head around utilities being disconnected without any notice due to a bill not being able paid on the first attempt!
Thanks
J